How many of us have used a chatbot on a website when we felt it might be quicker than waiting in the call queue, or in some cases where you just could NOT find a phone number anywhere to call!?
But it was an unmitigated disaster!
The BOT was more of a NOT as it didn’t seem to understand what you were asking for!
Next stop was SOCIAL MEDIA- RIGHT. Facebook and Twitter, and this time a very different experience. But still shocking. You’ve reached the corporate marketing team and they can’t help you with your query, but instead suggest you use the website (doh), or call the Contact Centre.
So far, you’ve got absolutely nowhere and your patience is dwindling….
Thankfully there are genuinely joined up and intelligent solutions available and the “no code” cloud offering from Koopid can be set up, and built in a few days. Critically ALL CHANNELS are orchestrated for a single uninterrupted conversation INCLUDING real agents and with chat persistence.
No more repetition
No more, please dial this number
No more “The Computer Says No”
It’s time to transform your customer experience journeys and remove the barriers to customer intimacy
Go on, ask me to show you, and I’ll be delighted