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Graham Bunting -The Catalyst

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Strategic Connections

  • A Place to work blog
  • Ascentae – CREATIVE WORKPLACE SOLUTIONS
  • Customer Care Rules
  • Koopid.AI – disruptive technology in the Customer Experience CX space
  • Linkedin Profile
  • Squirrels

Recent posts

  • STOP You’re doing it all wrongSeptember 18, 2021
  • How to adapt your home to become your work spaceSeptember 14, 2021
  • If you’re implementing bots to reduce your call volumes, then you’re starting from wrong placeAugust 31, 2021
  • Why “we never get asked for that” is a terrible responseAugust 27, 2021
  • Why on earth would you add digital channels?July 30, 2021
  • Your customers are buying this from someone elseJune 18, 2021
  • Automation, bots and moreMay 21, 2021
  • Contact Centres – YOU ARE THE WEAKEST LINK, GOODBYEApril 9, 2021
  • When technology failsMarch 28, 2021
  • Who cares about modernisation?February 17, 2021
  • #TIP Jan 2021 NewsJanuary 14, 2021
  • I’ve got all the technology I need ok!January 9, 2021
  • Pinch punch it’s 1st Jan (2021)January 1, 2021
  • Pinch Punch it’s December 1stDecember 8, 2020
  • Chat bots are a waste of time and effort. Or are they?November 21, 2020
  • Pinch punch, it’s November 1st ALREADYNovember 3, 2020
  • Artificial intelligence is now, successfully replacing contact centre agentsOctober 19, 2020
  • Pinch punch it’s October 1st – 192 days into lockdownOctober 1, 2020
  • “Why on earth would you add digital channels”September 29, 2020
  • Pinch punch its September 1st!!September 3, 2020

Hertfordshire, UK

Twitter

  • Digital signage has never been more valuable than it is right now lnkd.in/dgpEAKBC 16 hours ago
  • Lovely venue this evening (The Ned), London, for the TBI Inc. networking social event. thanks Toni @toni_leopoldo R… twitter.com/i/web/status/1… 1 day ago
  • @VOXI_UK That's not working. Nothing is happening, and there is no button to press 1 day ago
  • @VOXI_UK OK thanks 1 day ago
  • @VOXI_UK Its active and working until this morning - 10 days until renew She is now at school so i can't ask her a… twitter.com/i/web/status/1… 1 day ago

Category Cloud

Business channel Compliance connectivity Customer Experience Customer Focus ecademy Family Leadership Learning partnership Personal Management productivity remote working Sales Selling Social training Uncategorized working from home

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