Here we are again, another month has passed and my creative juices have been at work to continue the story of Covid, lockdown and customer experience around the Contact Centre. Enjoy and let me know your thoughts
Pinch punch it’s December the First,
The government and COVID is equally cursed.
We’re done with this now and we’re ready to leave.
Not talking about Brexit, It’s the year we want to heave.
I’m a positive guy with barely an occasional dip,
but this year’s challenged us all.
It’s got right on our pip.
The workplaces are our homes – Our kitchens good Lord
Our lounges and even the ironing board.
For many, this mode is totally sustainable.
For others, it’s completely replaceable.
There’s a strong desire for getting back to the office,
but it’s not for everyone coVid has taught us.
There is a place in our lives for the traditional workplace.
It’s valued and important to meet face to face
We’re social, you see, and it gives us a lift.
To meet our colleagues and partners is a gift.
Interaction with businesses has not been easy.
They’ve struggled too with staff shortages we see.
The older technology that’s not in the cloud
has limited the business and remote working has been disallowed
A tactical fix needed but meeting strategic intent,
A shrug of the shoulders from most seeking to augment
The voice only services with some messaging adjacent
With the former established and the latter just nascent.
Bringing all elegantly together is what’s required
An intelligent solution to enhance should be hired,
Helping to avoid call queues, where customers self serve
Shows significant demand and a hockey stick curve.
This AI technology is proven but new,
Needed by many, but so far adopted by few.
The mass adoption is on the way now.
Adopting is quite easy as Koopid shows you how
Koopid Ai has an impressive heritage to shout about
with “firsts” and patents to allay all doubt.
But enough of the boasts and positive chat.
We’re ready to help you, that’s where we’re at.
Graham Bunting -The Catalyst 