We’ve all experienced the frustration when calling a business, and we’ve been on hold for ages, when all we require is something really simple and transactional.
Tag: artificial intelligence
The latest in my Punch Punch series of posts, where I attempt to describe what’s going on under the Covid crisis using my finely honed poetry skills,
Pinch punch, it's September 1st
Covid 19 has made the workforce dispersed
Working remotely is now the new way
But for many they're excited for the office return day
Life's been a bit different for a large part of the year
And I've read that we're all drinking more beer
Social distancing continues to be followed
And facemasks are being bought by the load
We're yearning for our cancelled events to reopen
Going to concerts that evoke our emotion
Business as usual is no longer the case
We're meeting by video and not face to face
Communication tools have become more critical
As they're bridging the gap to replace the physical
As we increasingly use our digital options
Business must accelerate their adoption
Meeting customers the way they want to engage
Before you send them into a rage
Don't make us queue for hours and hours
Give us the tools and self service powers
We don't need to wait to get something done
We want to do it ourselves whilst on the run
When you make it easy, we're as pleased as can be
Calling is ok but but it's not always for me
WhatsApp and other asynch channels are a boon
They save me holding and queuing and feeling like a buffoon.
It's easy to do with software in the cloud
No rip and replace need to be allowed
And It's ready in hours rather than weeks
The solution is exactly what everyone seeks
Make the move now, don't get left behind
Your customers will appreciate you're that way inclined
Koopid AI is leading the surge
And they're poised and ready for when you get the urgeShare this:
The latest in my Punch Punch series of posts, where I attempt to describe what’s going on under the Covid crisis using my finely honed poetry skills, 😜 with a slant on prevailing Customer Experience for us all
Pinch punch it’s August 1st
Lockdown is easing, being reversed
Businesses and offices are now resuming,
Pubs and bars welcoming people consuming
We want to stay safe away from the virus
The isolation however is starting to try us
Inspite of the crisis we’re currently enduring
Technology projects are rapidly maturing.
Agents working hard to service their customers’ needs
Customers queuing because no alternative feeds
Automation is desirable, else customers you’ll lose
Give them digital channels and see what they choose
Access when they need it to check something out
Agents are free when the complex ones shout
Human to human and voice is the best
And intelligent automation for the rest
Almost half will leave you if you don’t improve
This lack of choice and automation will force customers to move
So act right now and give us a call
To serve customers better not the few, but them all.
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This is my third and latest attempt at combining poetry with the #Covid_19 situation and our business engagement with #KoopidAI. I am kind of getting into the swing and hoping it tells a story (It works ok in my head). Here you go (with video link below also)
Pinch punch it’s the first of July
The days and weeks, they just fly by
The lockdown is easing, going back to work
Covid is still with us, but where does it lurk
Businesses are hurting, they’re battered and bruised
The new rules aren’t clear, I’m slightly confused
Pubs begin to reopen, just hear them cheer
We’ll soon be back there socialising with beer
The new normal is the central debate
Businesses are pivoting to keep the books straight
We continue to drive for an improved experience
Automating processes making customers delirious
Agents are freer for the more complex calls
Artificial intelligence catering where complexity is small
Getting Koopid up and running is surprisingly swift
The no code solution is simply a gift
From Monday to Tuesday is all the time we need
A clear map of workflow and we’re up to speed
Whatever your age and whatever your vintage
Digital and Mobile first is the greatest percentage
And there’s no need to rip and replace
Evolving new channels at your own pace
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Here’s a short video explainer for Koopid.ai – and we’re exhibiting at the Call and Contact Centre Expo at the Excel on March 18th and 19th, so please come and say hello and learn more. This could be what your customers have been waiting for.
Want to chat? Then call us on 0800 999 1882 or mail me graham@koopid.ai
Thanks for reading and hope to connect soon
