Having watched from the sidelines for some time, we decided it was time to roll up our sleeves and join the fray.
We are now officially members of the Hertfordshire Chamber of Commerce and it is our intention to be a fully active member of this illustrious group.
Our WHY for this is a strong desire to be a supportive local business for other local business and to investigate further ways of acting more local. For as long as I can remember, our approach has been international, and that will remain, but we would like to become way more active locally. This is therefore, the first step into understanding the local landscape. We want to listen and learn and support where we can, as we understand our role.
Looking forward to meeting other chamber members and learning about our local business eco-systems
I recently came across some photos and as is often the way, it sparked a bit of retrospection. Thinking back to the experiences I was afforded in a role I held previously when I was employed at global telecoms vendor Avaya – and there were many. These experiences were for the most part shared with the folks working in our channel partners and most of whom I have personally known for more than 30 years. This is going to shock the reader because I know what you’re thinking – you simply do not look old enough Graham! 😉
Anyhoo, back to my reminiscing. The photos that I came across were from a trip we had to the Kruger National Park, followed by a few days in Mozambique. I am going to share these on Linkydink and Twitter for my good companions and friends to join me in the (hopefully fond) retrospection. So no people tags here, but if you are reading and reminiscing too – enjoy
Contact Centres – YOU ARE THE WEAKEST LINK, GOODBYE
Change or die is the message here. Progress means change is inevitable, yet we often see reluctance from business in this regard.
Changing gradually, is more of an evolutionary path and generally means a less bumpy and more controlled transition.
Change for the sake of change is questionable, however, change because your customers are demanding it is smart and clearly demonstrates customer-centric behaviours. It says “we are listening, and we are implementing the services you’re telling us are important to you”
A business’s inability to evolve generally results in frustrated customers, and ultimately customer defections.
It does increasingly feel like businesses make it difficult for you to contact them, doesn’t it, and although many of them are embracing digital channels like social media to broadcast their marketing messages. Ironically, this opens up new channels for customers and, yet those same organisations have so far failed to embrace the two-way nature of the communication that it enables. Broadly speaking, this is because these have become siloes that are unconnected, and unregulated, and staffed by unprepared team members.
There is no excuse for this, because the technology to rapidly deploy a connected omni-channel solution is available today. And to meet customers on their chosen channel without needing to rip and replace existing investment can be in place within days.
I wonder when, during your busy schedule and heavy demands on your time, you last thought about an old (or current) friend or colleague for whom life has dealt a different set of cards!
We all know that we are enduring a tough downturn in the global economy, and the result for employment numbers is not great. However, pragmatically, times of change often present opportunities albeit that uncovering them is sometimes a little more challenging. Thinking about others is a great way of taking some of the personal stress away – especially when licking your wounds because you’ve not had your best day.
I decided recently, as I was thinking about what I could do to help, that I would use my online presence to assist my friends to raise awareness for them. I decided to dedicate a page of my blog to promoting their profiles and CVs as my part in helping them to secure a new role. Follow this Link to review them
I read an article recently that bemoaned larger “corporates” who were taking the lions share of the available “talent” and I felt compelled to comment that this was not the case. There is an fact a lot of talent available, it just doesn’t shout about it. Their CV might not be the best written in the pile, or they might not use sufficient wow words (my daughter in year 6 has used this descriptor recently) to showcase their capabilities, but it is there.
I would urge you to do a couple of things:
1. Think today (and every day) what little thing can I do to help – and do it
2. Doing what I have always done to recruit will get me the same results I have always got, so think about a small change and look beyond the CV and you might strike gold
I was showering this morning and began thinking about the year just gone and the coming year ahead. I was thinking about all the well wishes I was receiving and sending and I started to think about some of the language we use and ended up thinking about reaching our full potential. Further thought on this had me delving deeper and asking myself some questions which I would like to pose to you here now- Firstly what exactly is your full potential? How do you measure it and where is the ‘limit’?
I’m still pondering on that one and hope to hear some alternative perspectives and thoughts.
I hope you reach yours and achieve fulfilment 🙂
I guess we’ve all felt the recession in some form and have felt some pain or seen some benefit, depending upon the business we are in, or the state of our personal finances. Whatever our position, we have seen impact. Often we have no ability to influence what happens to us, but we can absolutely choose how we respond to what happens to us. So I decided to share an abridged version of my 2009.
I left long term employment in October 2008 as a result of taking a redundancy package, and immediately began a consulting assignment. At the start of 2009 I decided to press on and see what business I could become involved in and although not consciously, something far from what I had been doing (it was only later that this realisation came to me).
I became involved in publishing and assessing sales people’s capabilities and fit for specific roles and spread myself so thinly that I found it difficult to explain when asked, what business I was in. During this time I also began to network extensively and learnt much about social media and social networking. I read significantly too and took the opportunity to invest in personal development- training with Delta TCC and completing three INLPTA diplomas: Leadership, Coaching and Sales all were delivered using NLP techniques which provide a platform for enhanced communication with people.
After the summer I came to a realisation that I had much invested in my experiences to date and expertise gained from more than 20 years in the Telecom market place and so I made a decision to return and subsequently found my self a great role to immerse myself in, and am delighted to be doing so.
So what have I learnt? I learnt a huge amount about myself, a lot about people generally, and about human nature, as well as behaviour. I learnt much more about business generally too – certainly more than I would ever have expected to. Overall an invaluable life lesson and absolutely unmissable. I am most definitely a better person, and more heavily armed to take on business than I could ever have hoped to be – PRICELESS
I meant to post this a couple of weeks ago (Sun 6th Dec) when my wife and I took our two girls (4 years 357 days old and 3 and a half) ice-skating. I am a complete amateur, and hold onto whatever I can in order to stay vertical, whilst my wife whizzes around generally having a ball. This year we hired a “penguin” which children can hang onto as they get familiar with the whole slippery floor experience, and for fun my wife whizzed them around with it one at a time whilst I edged cautiously around the perimeter wall.
At one time, I was holding my eldest daughter’s hand as we crept gingerly around and I said to her that “daddy was useless at this skating lark”, her reply almost floored me there and then “imagine that you were good at it daddy” she said – how good was that? At least I didn’t fall over (SWMBO did though).
No children or adults were hurt during the telling of this short story.
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