Pinch punch its September 1st!!

The latest in my Punch Punch series of posts, where I attempt to describe what’s going on under the Covid crisis using my finely honed poetry skills, 

😜
Pinch punch, it's September 1st
Covid 19 has made the workforce dispersed
 
Working remotely is now the new way
But for many they're excited for the office return day
 
Life's been a bit different for a large part of the year
And I've read that we're all drinking more beer
 
Social distancing continues to be followed
And facemasks are being bought by the load
 
We're yearning for our cancelled events to reopen
Going to concerts that evoke our emotion
 
Business as usual is no longer the case
We're meeting by video and not face to face
 
Communication tools have become more critical
As they're bridging the gap to replace the physical
 
As we increasingly use our digital options
Business must accelerate their adoption
 
Meeting customers the way they want to engage
Before you send them into a rage
 
Don't make us queue for hours and hours
Give us the tools and self service powers
 
We don't need to wait to get something done
We want to do it ourselves whilst on the run
 
When you make it easy, we're as pleased as can be
Calling is ok but but it's not always for me
 
WhatsApp and other asynch channels are a boon
They save me holding and queuing and feeling like a buffoon.
 
It's easy to do with software in the cloud
No rip and replace need to be allowed

And It's ready in hours rather than weeks
The solution is exactly what everyone seeks

Make the move now, don't get left behind
Your customers will appreciate you're that way inclined

Koopid AI is leading the surge
And they're poised and ready for when you get the urge

Bring Your Own Device

I was recently pondering technology and specifically the kind of technology that I’ve spent a significant portion of my working life with and that is telecommunications – telephones and data communications if you will.

For a long time the enterprise or business community led the way as far as technology adoption went and especially telecommunications. I’m sure you all recall the first mobile phone “bricks” that were for a long time “status symbols” in the workplace. But now it’s all change,as nearly all of us have I am sure, very “smart” smartphones full of the latest apps, and tablet devices aplenty for our own use, and acquired personally. And so most people have better technology available to them in their pocket than many enterprises have afforded them today. As a result of this “dynamic”, increasingly individuals are deploying their own devices in the work environment (Bring Your Own Device) causing an absolute headache for the IT department as far as security of information is concerned. Notwithstanding this, many enterprises are stepping up to the plate and enabling their workforce to deploy their own devices which on the face of it might seem to be a good thing for the enterprise – allowing them to save money on not equipping everybody with new technology – perhaps?!

However this is only part of the conundrum given that ultimately communication is all about, well …..communication and the very disparate nature of these devices with different operating systems et cetera clearly presents a challenge in terms of integration and of course making them all work seamlessly. And that’s before we even get into a conversation about support. So having said all of this what’s my point. Well my point is this. The Legacy PBX and communications infrastructures are clearly creaking at the seams, in fact many haven’t been updated since the end of 1999 (when the Millennium bug was going to see planes falling from the skies) amidst fears of failure if nothing was done, and I begin to wonder who today is really offering the greatest innovation to meet the needs of the way we’re choosing to communicate and work these days?

Many of the usual suspects are struggling with the very legacy that everyone else is, and I can’t currently see any vendor really rising up to the challenge, however, I can’t help feeling that one of the worlds biggest players albeit not known for their “voice” credentials – Microsoft may well have the answer with their Lync offering and the partnership ecosystem (or ISV ecosystem) that I’m seeing beginning to evolve.

There are increasingly so many compelling reasons to ensure we review and change the way in which we communicate, not least of which the challenges around travel and the drive for organisations to become increasingly more green and create a much smaller carbon footprint. So I guess the biggest challenge here really is the disparate nature of these technologies and the understanding for organisations in order to be able to successfully integrate these technologies to work effectively and of course in these austere times to find an affordable solution. So in the final analysis I can see that we will increasingly see the adoption of the aforementioned technologies and in a “use what you require” cloud supplied utility price model. And it seems to me that for the next few years certainly that this will increasingly be the preferred acquisition model. Services organisation with a heavy bias on knowledge workers will be the “glue” that makes it all work, and ultimately free us from the “desk”??  – well that is I believe a completely different challenge and discussion for another day.

But what do I know…..