Building ecosystems together
I am a very fortunate family man, with a smart beautiful wife and 5 fabulous kids (3 of which are all grown and flown) – 2 in 6th form, and a gorgeous lab – Archie. And I am so lucky to have 2 grandchildren too.
As founder of Trust Partner Services, I “lend” my experience and “know-how” to organisations entering an unknown world. Where sales channels need to be identified and partnerships developed
Source: Fireside chat with Graham Bunting – The United Kingdom News
No specific NY resolution from me
However…
> I will continue to work on personal growth every day.
> I will continue to challenge myself to be an outstanding human being every day.
> I will work diligently on my commitments every day: both business and personal.
> I will work on business development in Trust Partner Services Ltd every day.
> I will declutter my connections. Where I am no longer needed, I will disconnect, making room for fresh engagement.
Wishing everyone a very
rewarding and contentment filled 2023
Happy New Year
https://www.trustpartnerservices.com/trust-joins-the-chamber/
Trust partners with the Herts Chamber
Having watched from the sidelines for some time, we decided it was time to roll up our sleeves and join the fray.
We are now officially members of the Hertfordshire Chamber of Commerce and it is our intention to be a fully active member of this illustrious group.
Our WHY for this is a strong desire to be a supportive local business for other local business and to investigate further ways of acting more local. For as long as I can remember, our approach has been international, and that will remain, but we would like to become way more active locally. This is therefore, the first step into understanding the local landscape. We want to listen and learn and support where we can, as we understand our role.
Looking forward to meeting other chamber members and learning about our local business eco-systems
© 2022 Trust Partner Services Ltd Trust Partner Services LTD
I grew up thinking that failure was a really bad thing.
It was ingrained in me. I was genuinely scared to be a failure.I’m certain it’s been to my detriment, but I guess I’ll never really know.
Worrying about failure is a really bad use of brain time and curtails trying stuff. I am certain that it holds you back.
As I’ve grown older and wiser I’ve shifted my thinking and reframed stuff to allow more freedom to think, to dream to dare. To dare to fail or succeed and always to learn.
I am definitely bolder as well as balder🤣😜, and I’d also say more creative and flexible.
I have learnt that:
👍🏻It’s ok to be wrong
👍🏻It’s ok to fail
I know who my supporters and detractors are, and I am really careful about the thoughts I allow space and time in my head
I am better today than yesterday, and not as good as I’ll be tomorrow.
What’s a great piece of tech, or app that you’ve discovered and can’t believe everybody isn’t using it?
what3words /// The simplest way to talk about location
There are so many great use cases for this mapping technology, especially in remote or busy locations. A great use case example for me was a recent weekend break in a very rural location on a sprawling farm with no signs and several different holiday cottages.
We had ordered a takeaway and provided an address (of sorts), which, with the best will in the world was still vague at best.
Enter “what three words” and we were able to provide a pinpoint accurate location that didn’t rely on a vague postcode or mapping address.
I reckon it’s a bit of a game changer even if perhaps could be considered a bit niche.
I have no doubt that there’s a whole world of other technology/applications that I’ve never even seen or used yet that could be a game changer for me or indeed for you.
Why don’t you share your game-changing tech story so that we too can benefit from the experiences that you’ve been having?
October 2022: Omnichannel Contact Centre provider Daktela UK announces collaboration with Trust Partner Services, a move which will open significant new business opportunities for a select number of channel partners in the UK.
Daktela UK is an experienced player in the cloud contact centre market. Established in 2010, their senior leadership team have worked in the contact centre industry for over 30 years selling solutions through direct and indirect sales channels.
Daktela have an ambitious recruitment campaign underway with a mission to establish a small number of strategic partnerships within the UK channel reseller community.
Differentiation is a critical component for resellers, and Daktela enables their partners to do exactly that – instead of being one of several bids with the same technology offer, Daktela is both unique and incredibly functional and feature-rich, across the small to mid-enterprise customer space.
To ensure that they connect with the best possible channel partners, they have engaged Trust Partner Services to guide them.
“We are excited to grow our footprint in the UK with Trust Partner Services. Daktela has the best technology at the best price, and we see channel partners playing a significant role in our expansion plans,” said Steve McSherry, UK Country Manager at Daktela UK.
“Sophisticated customers expect a sophisticated experience. Businesses are turning to their providers to source the right technology, but we understand you need to differentiate to remain competitive. With Daktela, resellers can stand out from the crowd and have a real point of difference.” continues Steve McSherry.
Graham Bunting, Founder at Trust Partner Services, said: “Demand is growing for omnichannel as customers demand a better experience. Daktela helps businesses enjoy a more joined-up approach to communications. We will be working with resellers to help deliver this message and explain the benefits of Daktela. Partners can also bring their expertise with Daktela’s open API, creating a joint enterprise that benefits both parties. This, teamed with their staged approach to Contact Centre deployments, gives ultimate flexibility for resellers.”
About Daktela UK
Daktela UK is a leading provider of cloud-based communication, uniquely combining pioneering digital technology with over 30 years of real-world customer experience. They are on a mission to help UK businesses to create extraordinary customer experiences with their flexible, scalable packages. To find out more, contact: info@daktela.co.uk or visit http://www.daktela.co.uk.
About Trust Partner Services
Trust Partner Services are a niche consultancy specialising in supporting Technology/Voice/Software vendors’ go-to-market strategy and ecosystem building in the UKI & Europe. Founder Graham Bunting’s experience of local markets, and network, is second to none, having worked at partner, distributor, and vendor levels.
To grow your business, we are committed to innovation, partnership, and a relentless focus on what’s next. Simplification, communication, and localisation provide a clear advantage in any market. We are the company you can trust to help you deliver Experiences that Matter to your channels and customers.
For more information – graham@trustpartnerservices.com
I can’t be precise about when but I do know that there was a time and the deep dark past where I probably didn’t like change too much. I always felt content with the way things were.
But I can tell you right here and now that I’m a real change catalyst, and if things are not changing fast enough, I put my shoulder to the door to push harder, and then I look hard for new things.
I think it’s fair to say that some changes, can perhaps be somewhat of a deflection or distraction, but pragmatically I tend to ride the wave. Other stuff I’m definitely responsible or partly so, for making the change.
(edit) My good friend Dave Brown commented on Twitter that “If it ain’t broke, then fix it before it is”
We’ve all got our opinions and we all feel that we’re sometimes experts in fields that we might appear to know little about. However, we are all customers of someone. That probably places us as expert customers?
So why is it we’re increasingly seeing declining customer service satisfaction, and increasing numbers of customer complaints?
Is it because we have more opportunities to be more vocal by publicly complaining on social channels? And given that they are emotional experiences, often it moves other people to join in and stoke the fires with their own similar hideous experiences?
We are rapidly accelerating into a society demanding immediate gratification, reducing our levels of patience, such that even microwaves appear slow these days.
Pair this up with businesses constantly looking to do more with less, and it’s a ticking time bomb.
This need not be the case, with a higher degree of awareness within the servicing company, in understanding exactly what the customer experience is for their customers. Additionally, we’re an increasingly digital population and many businesses still struggle on their journey to a blend of digital and analogue services.
So what is the answer?
You might be surprised to hear me say that this is not necessarily about technology! However, it’s more to do with how the technology is brought into play and in what scenarios. But ultimately it’s about the people and process and creating much more personalised experiences for your customers.
I’m here to help, so let me know if this resonates and I can help you and drop me a line ⬇️
I recently came across some photos and as is often the way, it sparked a bit of retrospection. Thinking back to the experiences I was afforded in a role I held previously when I was employed at global telecoms vendor Avaya – and there were many. These experiences were for the most part shared with the folks working in our channel partners and most of whom I have personally known for more than 30 years. This is going to shock the reader because I know what you’re thinking – you simply do not look old enough Graham! 😉
Anyhoo, back to my reminiscing. The photos that I came across were from a trip we had to the Kruger National Park, followed by a few days in Mozambique. I am going to share these on Linkydink and Twitter for my good companions and friends to join me in the (hopefully fond) retrospection. So no people tags here, but if you are reading and reminiscing too – enjoy
I am naturally open and have a leaning towards trust as a default, until of course I’m bitten or receive some other signal that I’m being used.
I have been reading a lot of books and other content about this broader topic, but not as a central theme. The themes were much more about ideas and sharing and how magical things can happen. The topic of trust and its impact doesn’t seem to figure highly, but I do wonder whether this can limit collaboration if there’s an unsaid trust question somewhere in the “group”
Can ideas truly flow unencumbered, if there are (unsaid) issues within a group, whereby the trust question is not addressed?
Will all group members really bring their collaboration and sharing “A” game I wonder?
Does it matter if some are open in spite of this?
Personally, I’d postulate that it’s not optimal if you’re not all equally invested and some are holding back.
So is the answer that all parties sign some kind of NDA? Does this work in practice, or is an NDA now so default in business discussions, that they’re all too easily signed and filed without real attention and commitment?
All these questions bubble to the surface often for me, as the topic has huge significance to the work that I undertake. So all of this relies on a high degree of trust.
Making progress (and quickly) is rather tricky without it
Graham Bunting -The Partner Catalyst 
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