We all know that it’s smarter and easier to offer more solutions to your current customers than to seek out new clients who don’t yet know you and what you stand for.
It costs 5x as much to attract a new customer than to keep an existing one
With this in mind, I’m introducing a few ideas that you may be interested in adding to your mix….
Introducing Inovo Telecom, as a total customer experience solution to expand your customers’ customers’ engagement options in a fully integrated platform whatever channel they chose to engage in. A fully supported sales motion too from a fully engaged team. Simply introduce the idea and once your customer says go ahead and tell me more, we will appear as if by magic by your side. And the best bit – you help your customer, keep out competition and earn margin – what’s not to like
Adding any digital channel and orchestrating with persistence powered by AI and human agents.
Customers hate to queue and listen to tired music on hold looped around and around interspersed with your queue position – they really do. Offering them a lifeline to a digital service can be the tonic they require. Many choose this as default too (I certainly do), engaging at their preferred time and pace (perhaps whilst on a train – a WhatsApp’s asynchronous session is a boon). Ensuring the conversation persists is critical, such that any channel movement (say to an agent) is accompanied by the entire conversation for full context, and avoidance of the nauseating repetition of the same details over and over arrrggghhhh 🙄😡
To learn more – just drop me a note and “I’ll be back” in touch in no time
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