Category: Business

Business

You simply wouldn’t bet against this would you?

 

Love it, or hate it, change is a regular and unavoidable occurrence in our lives and it seems that the pace of innovation and change is gathering pace. Never more so is this true than in the technology space and in particular that of communications and IT.

There is never a day passing without news of a new innovation that will sooner or later impact our lives, hopefully to show an improvement. Often it takes us a while to see these changes and certainly to get on board with the details of what the change is and its specific impact on our lives- working or personal. Within the IT and voice space especially the demarcation lines are getting ever more blurred between our business and personal lives and we see much talk about the concept of Bring Your Own Device (BYOD) which is frequently tweeted about on twitter with the #BYOD hashtag, as well as the increasing trend towards home working. This is something that is becoming the norm rather than the exception and the freedom to choose where you work, or equally as important for nomadic workers like me, be able to work anywhere, is underpinned by some of the smart technologies emerging from the Microsoft stable.

Microsoft has for some time been on the fringe of “total” communications technology (TCT), delivering Internet Messaging (IM) and presence capabilities. This evolutionary journey began several years ago initially in LCS, then OCS, and now in Lync. What we have seen as a precursor to this TCT is Microsoft integrating their solutions into some voice vendor’s technologies with varying degrees of success – after all, when two large corporations come together, with the best will in the world, there is always a wrestling of “we do it like this so can you change that”. Notwithstanding that there have been some successful partnerships, but that has all changed forever, as Microsoft has declared their hand as a complete voice, and video enabled UC solution.

What for me makes this such a compelling offering is the usability and simplicity. Generally speaking when a “worker” enters the office (home or traditional workplace), the first place to go is OUTLOOK. Here, we can access all of our emails, appointments and contacts….. Contacts, with whom we wish to communicate. The simplicity of seeing the status of my (federated) contacts before I consider how to communicate is already a big bonus helping me decide the best mode to begin. Once I have decided, a simple click of my mouse initiates the call from whichever device I wish – so if this is my laptop, I could very well have chosen just a headset – This in itself brings huge benefits – NO IP PHONE = LOWER POWER CONSUMPTION – this is a good thing – right? NO PHONE ON MY DESKTOP = More space available – this too is a good thing – Yes? So we can reduce our carbon footprint, real estate costs and all from an integrated UC application – MS Lync, which means we no longer need a PBX – wow! Why would you not want to consider this?

Business

UC – A technology, or something else?

 UC – or  should I cut out the TLA (three letter acronym – or in this case two letter) and give it it’s full title – Unified Communications, is one of those “titles” that has many different meanings and thus causes as much confusion as it does buzz.

For many in my industry, UC is absolutely a technology, and some are keen to talk the hind legs off a donkey about the technical details of what “it”can deliver, but rarely get to the real “pay back” part of the conversation.

So what have I got to say for myself – well I believe that there is significantly more to the UC conversation than just technology. I am firmly in the space that technology is rarely the only element of a successful solution, as we need to factor in the people engagement piece – whether that be employees, partners, or the paymasters themselves Customers.

UC is about bringing together various disparate channels of communications and devices into a device agnostic, location independent offering. That is to say that my ability to communicate is supported wherever I am and whatever device I happen to be using. Microsoft Lync is such a platform that enables a fairly intuitive interface for engaging with your colleagues, suppliers and customers using whatever is the most appropriate mode – Instant Messaging; Email; Telephone Call; Video Call and allows for Collaboration, through desktop sharing and discussion. All of the options are embedded in the applications that most business people are using in their daily work. Open Outlook, and you immediately have access to presence (availability and status of people in your work circles) especially if you “federate” (your presence) beyond just your internal contacts.

AND beyond the technology is the people element. Any organisation looking to embark upon a UC “journey” (that is how it should be viewed IMHO) should ensure that the company culture and people “fit” are scrutinised very carefully. The transition from existing pbx to lync voice, needs carefully planning and skilfully migrating, so that it appears seamlessly executed. This can only be achieved with a sound understanding of the process and the technologies. It is also key to be clear about your objectives and how the people in this journey are included and embraced. Just changing the tech alone will surely yield some improvements, but for the real payoff you need buy in and engagement. (If you do what you always did, you’ll get what you always got).

Finally consider this – today you are probably arriving at your office (home office, work office, coffee shop) and after turning on your laptop, opening Outlook. Good news – all of your communications are embedded here, and with the simple addition of a headset or similar, you have your communications hub ready to go – IM, telephony, video etc. So simple and ubiquitous, and think about the considerable savings of no longer needing your office wired pbx….worth serious consideration don’t you think?

Business, ecademy

To buy or not to buy – Unified Communications Online

Just been reading this post on UCExpo blog (penned by editor Guy Clapperton) and thought I’d re-share it here as I’ve been thinking quite a lot about the whole Unified Communications and Collaboration piece, and for me there is still too much uncertainty over what exactly is meant, and that is the point – there is no real universally accepted definition of what you get with UC – in fact I am writing a blog about this as we speak, so watch this space.

I’ve highlighted this piece from the article as I thought it a good summary, so here it is:

“UC and what it means isn’t completely set. Three years ago including ‘social’ in it would have seemed a little avant garde, now it’s becoming mainstream. Procurement patterns are not settled either – hopefully this weeks posts will offer some insights into what different organisations are doing.”

via Graham Bunting’s blog at Ecademy http://www.ecademy.com/node.php?id=177696

Business, ecademy

It’s a date – and unified too

If like me, over time, and with the prolific growth of new sites etc, you end up with multiple instances of “things” such as calendars.

You too may also use multiple input devices to book your time – I use a (laptop) PC when at home, along with an iPad and an android mobile device. I am using gmail increasingly moving away from my long standing hotmail account (because I like the way google is developing an elegant solution with integrated offerings that so far appear a better fit for me)

Add in facebook and it’s calendaring and it can become challenging to ensure you do not double-book or indeed miss a meeting.

I use tungle.me as a public calendar to share availability which works very nicely and it pulls in feeds from your various calendars.

via Graham Bunting’s blog at Ecademy http://www.ecademy.com/node.php?id=177672

Business, Personal Management, Social

Together Everyone achieves More – It’s true

I wonder when, during your busy schedule and heavy demands on your time, you last thought about an old (or current) friend or colleague for whom life has dealt a different set of cards!

We all know that we are enduring a tough downturn in the global economy, and the result for employment numbers is not great. However, pragmatically, times of change often present opportunities albeit that uncovering them is sometimes a little more challenging. Thinking about others is a great way of taking some of the personal stress away – especially when licking your wounds because you’ve not had your best day.

I decided recently, as I was thinking about what I could do to help, that I would use my online presence to assist my friends to raise awareness for them. I decided to dedicate a page of my blog to promoting their profiles and CVs as my part in helping them to secure a new role. Follow this Link to review them

I read an article recently that bemoaned larger “corporates” who were taking the lions share of the available “talent” and I felt compelled to comment that this was not the case. There is an fact a lot of talent available, it just doesn’t shout about it. Their CV might not be the best written in the pile, or they might not use sufficient wow words (my daughter in year 6 has used this descriptor recently) to showcase their capabilities, but it is there.

I would urge you to do a couple of things:

1. Think today (and every day) what little thing can I do to help – and do it

2. Doing what I have always done to recruit will get me the same results I have always got, so think about a small change and look beyond the CV and you might strike gold

But what do I know

Business

Be Audacious (look it up in the dictionary)

It seems counter intuitive to me that at a time where speed is of the essence, so many people within organisations are increasingly slow to make decisions.

Am I being extremely unfair given the tough economic conditions that we are currently experiencing? Is it simply fear that is driving caution, and inactivity? Possibly! However, the issue is less about what is happening, and much more about how we choose to act as a result of the causation.

Opportunityisnowhere – You’ve probably seen this before, so apologies if you have… What do you see, when you look at the words joined together at the start of this sentence….honestly – Did you see Opportunity is nowhere or did you see Opportunity is now here?

If you are frozen by fear, you probably should be shaking yourself out of it and making a decision to move forwards boldly and with audacity, because the spoils are to the bold and brave who dare to succeed and move with velocity whilst their competition are inactive worrying what to do next. When they do make a decision, you could have made significant ground. Go on be AUDACIOUS, and you will be glad you did.

Business

I’m glad I’m not like you

Isn’t it irritating when people don’t do things the way we would do it? I’m sure sometimes you may have given rise to the thought “I wish everybody was like me….” No? Well like most people I do have opinions. Sometimes fairly strong opinions on some subjects, and often views that are at odds with other people’s. Whilst occasionally this can be quite irritating, I’ve come to realise that a difference of opinion can be a good thing. It can be quite difficult however, to make that step change in thinking, when you find yourself in conflict with someone, but it can be so so rewarding. My personal recommendation is that you try the following the next time you find yourself confronted by somebody demonstrating a different perspective to yourself. Try saying something like “that’s fantastic I’m glad that you disagree. Why don’t you help me understand how you see it”. This can be a great way to identify things that you may not have considered but also to defuse a possibly confrontational situation. After all wouldn’t it be dull if we all saw things the same way? I certainly think so.

Business

#Bring Your Own Device

I wrote a blog recently about the trend towards BYOD to work, and a thought struck me this morning as I increasingly see pieces about the subject.

The increased use of mobile devices means that increasingly we are mobile (obviously Graham – what’s your point) and not plugged into the mains. I think you are probably ahead of me now – right!

Yup – BATTERIES. My personal experiences with battery life are mixed to say the least, but suffice to say that being mobile all day on a device for calling, emailing, web surfing, document browsing…..etc, does tend to have a fairly profound impact on the battery. So what’s the answer?

I’m not really sure is MY answer, as I have tried several different ways of addressing the issue, mostly unsatisfactory thus far. My attempts have included: multiple batteries – inconvenient and a pain to change on the go, but does provide the life needed; external battery pack – was a complete pain, as the connector didn’t stay in the phone, and it was like trying to hold an octopus with the cables; second mobile – well we all know that multiple SIM and single number isn’t widely available; phone sleeve with battery – not tried this yet, but may well give it a go, as it looks by far and away the most elegant solution.

But what about a better battery – wouldn’t that be the answer? Well yes obviously (presupposing we remembered to charge it before we left home this morning). I heard recently about some research that had discovered a new “way” of producing a battery that had increased power storage and performance, but sadly it indicated that production would commence in several years time. What do we do in the meantime – I suspect this issue will become a bigger one as we all find ourselves out-and-about with a “dead” device, and either nowhere to charge it, or the charger at home “on the side”

But what do I know

Business, productivity

Bring Your Own Device

I was recently pondering technology and specifically the kind of technology that I’ve spent a significant portion of my working life with and that is telecommunications – telephones and data communications if you will.

For a long time the enterprise or business community led the way as far as technology adoption went and especially telecommunications. I’m sure you all recall the first mobile phone “bricks” that were for a long time “status symbols” in the workplace. But now it’s all change,as nearly all of us have I am sure, very “smart” smartphones full of the latest apps, and tablet devices aplenty for our own use, and acquired personally. And so most people have better technology available to them in their pocket than many enterprises have afforded them today. As a result of this “dynamic”, increasingly individuals are deploying their own devices in the work environment (Bring Your Own Device) causing an absolute headache for the IT department as far as security of information is concerned. Notwithstanding this, many enterprises are stepping up to the plate and enabling their workforce to deploy their own devices which on the face of it might seem to be a good thing for the enterprise – allowing them to save money on not equipping everybody with new technology – perhaps?!

However this is only part of the conundrum given that ultimately communication is all about, well …..communication and the very disparate nature of these devices with different operating systems et cetera clearly presents a challenge in terms of integration and of course making them all work seamlessly. And that’s before we even get into a conversation about support. So having said all of this what’s my point. Well my point is this. The Legacy PBX and communications infrastructures are clearly creaking at the seams, in fact many haven’t been updated since the end of 1999 (when the Millennium bug was going to see planes falling from the skies) amidst fears of failure if nothing was done, and I begin to wonder who today is really offering the greatest innovation to meet the needs of the way we’re choosing to communicate and work these days?

Many of the usual suspects are struggling with the very legacy that everyone else is, and I can’t currently see any vendor really rising up to the challenge, however, I can’t help feeling that one of the worlds biggest players albeit not known for their “voice” credentials – Microsoft may well have the answer with their Lync offering and the partnership ecosystem (or ISV ecosystem) that I’m seeing beginning to evolve.

There are increasingly so many compelling reasons to ensure we review and change the way in which we communicate, not least of which the challenges around travel and the drive for organisations to become increasingly more green and create a much smaller carbon footprint. So I guess the biggest challenge here really is the disparate nature of these technologies and the understanding for organisations in order to be able to successfully integrate these technologies to work effectively and of course in these austere times to find an affordable solution. So in the final analysis I can see that we will increasingly see the adoption of the aforementioned technologies and in a “use what you require” cloud supplied utility price model. And it seems to me that for the next few years certainly that this will increasingly be the preferred acquisition model. Services organisation with a heavy bias on knowledge workers will be the “glue” that makes it all work, and ultimately free us from the “desk”??  – well that is I believe a completely different challenge and discussion for another day.

But what do I know…..

Business

Happy Christmas everyone and remember to put your out of office on

I’ve not long finished reading a really interesting book by Tim Ferris titled 4 hour working week and there were some interesting take-always for me which could potentially work in my situation.
I do wonder how some of the concepts introduced would work for most people though, and in particular I’m referring to his slant on email communications. Tim asserts that email is too intrusive and one should aim to read and respond far less frequently than most of us do.
Consider how “helpful technology” has enabled us to receive and read our emails at any time in any location on a myriad of different devices, and the culture this appears to have driven…. A culture of email appearing to be an urgent communication. I have witnessed (and indeed have succumbed to) MS Outlook appearing to drive daily activity of email conversations. Tim suggests that an auto responder should be set to reply with a clear message setting expectations that a response will be delayed to preset times each day, or even each week (over time as part of a transition plan).
Personally I like this idea, as I agree that email has become far too intrusive and that there is no better way of urgently communicating, than the telephone, after all we all have at least one and it is good to talk.
I reckon if we all decided to treat email as a communication tool rather than our god, then we would almost certainly increase our overall productivity, and get far more done.

But what do I know… Happy Christmas everyone and remember to put your out of office on.