Queuing isn’t fashionable amongst customers these days. When we want to contact an organisation, we want to achieve an outcome pretty quickly, without friction, which includes not queuing and listening to repetitive messages telling us how valuable our call is and that all agents are currently helping customers!!! I don’t care! I want service NOW We are so “over” queuing
What we really want is to be able to access services from our Smartphones, whenever we want, day or night And this is where smart AI services come in.
Putting the customer in control by enabling access to information easily, on any channel, at any time. And with a well thought out, intelligent service, this workflow automation results in really happy customers.
Imagine accessibility via WhatsApp, or Facebook messenger, Twitter or webchat, in a conversational style, providing you with answers to your questions and queries and allowing you to book appointments and return unwanted goods and checking deliveries, progressing orders, etc, etc, the list is vast, and puts you at the heart of the engagement
This is what a conversational AI solution like Koopid can deliver. And is deployed rapidly in just hours. And on existing legacy Contact Centre platforms that you thought were incapable of supporting such witchcraft ☺️
I am a highly experienced, energetic, persistent and innovative senior sales professional/sales leader and coach with more than 30 years, of successful sales and leadership experience. I have been successfully developing and managing sales teams and winning new business with and through partner channels in this time. My default approach is one of clarity, support, openness and flexibility.
I am by nature inquisitive and enquiring and wholeheartedly embrace technology that enhances our experiences. Fun is an incredibly important element of work/life for me, so whilst I am deadly serious about the business of business, I do like to work in an environment that is fun to be in.
I am very much a people person and fundamentally believe that it is the people in an organisation that make it a success or otherwise.
I thrive in teams - creating, developing and galvanising individuals into coordinated teams is my forte, and I love a fast-paced dynamic environment too, where great people challenge and ultimately deliver high-quality results for demanding customers.
I am a passionate advocate for the customer, and hold a firm belief that in the customer economy, World-Class performance is "table stakes" if you wish to retain (and grow) the customer base. If we do get it wrong, we say so quickly and act to rectify it swiftly.
I consider myself to be a catalyst – connecting and coordinating people and opportunities. I am a motivator and inspire people to be the best that they can be through coaching and mentoring.
One of my favourite "quotes" is
Life's journey is not to arrive at the grave safely in a well-preserved body. But rather to skid in sideways, totally worn out, with a beer in one hand, shouting "Whoo, what a ride!!"
Views here are 100% my own. https://grahambunting.com/findme/
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Graham Bunting -The Catalyst 