Omni-Channel Virtual Assistant
Let our Intelligent Virtual Assistants do the talking.
- Deploy a single virtual assistant to orchestrate experiences across all channels – voice, email, web, mobile and consumer messaging.
- Respond to spoken or typed intent with contextual and visually rich experiences.
- Resolve most customer queries with self-service workflows.
Collaborative Live Assist
It’s like giving your agents superpowers
- Hand off conversations between Agents and Virtual Assistants without losing context.
- Leverage our A.I driven contextual intelligence to reduce repetitive work for agents.
- Enable agents to collaborate on the web or mobile interface while chatting or speaking with the customer.
Contact Center Digital Overlay
Resolve customer issues through conversational self-service
- Integrate secure mobile messaging, web chat, click-to-call, video and collaboration into your contact center.
- Accelerate customer resolutions through personalized self-service workflows on mobile, web, chat and voice.
- Deflect from static IVR options to a dynamic, visually engaging experience on the smartphone.
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Platform
Leverage A.I to curate consistent, personalized and empathetic experiences in real-time
- Smart Messaging core enables text, rich UI objects, voice and video communication and meta-data exchange.
- A high-performance database persists all interaction context, self-service data and live conversations, enabling sophisticated visualizations and machine learning optimizations.
Orchestration
Deliver seamless journeys across digital and voice channels
- Setup smart transitions from self-service to live service using a sophisticated rules engine.
- Integrate with existing contact centers using built in telephony integrations.
- Connect CX workflows to CRM and Helpdesk systems for end-to-end service integration.
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