No thank you – is a valid response

In a world of political correctness gone extreme, it is often very difficult for a business to establish what is a real sales opportunity versus what is simply noise, misinterpretation, over-optimism, and lack of clarity.

Why is this seemingly so difficult for us to manage?

My hypothesis is that more often than not, we fail to create the environment where our potential customer feels able to provide clarity (or a simple no thank you). So how do we create the right environment for good open dialogue, and who takes the lead?

Simply, I’d suggest that the seller should be taking the lead in pursuit of clarity. The buyer may provide a clear indication of the seller offer’s fit to the need, which is great, but my experience tells me this is the exception. So we end up with a “send me a quote”, “leave it with me”, “I’ll let you know”… None of which is helpful. The seller logs into the CRM tool to update and notes that this is a probable deal and it is duly added to the forecast. Misleading? Perhaps. Unhelpful? Certainly.

Ultimately, deals are done where buyer and seller have congruence and the detailed effort goes into working out HOW the deal is done, as the decision to deal is already made.

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