You have put a ton of effort into finding and winning those customers that you have, and now you’re just going to leave them to source their technology and services elsewhere – is that right?
You are not a Jack of all trades?
I see?
So what are you then?
Its worth thinking about isn’t it? To consider what your value proposition is to your customers and how you help them with technology and advice, so that they get the most from the investments they have made with you and appreciate your value-add for future consulting, advice and services ..
Koopid is vertical agnostic, and we are seeing opportunities to help with customer engagement for many different industries. I will develop this post with different examples, but starting here with Hospitality
Hospitality
Koopid is a SaaS offering that enables your customers to delight their customers.
Because Customers dislike:
- Waiting in call queues and listening to Greensleeves (a bit out of date I know, but making a point here).
- Going in circles with webchat bots that are extremely limited.
- Communication silos – messaging you via Twitter or Facebook and finding you can’t help me because it’s a departmentally “run” channel and disconnected from the business’s main operations.
- Hitting the buffers on the channel I start the conversation in, and having to start all over on a different channel or start queuing again.
- Being told that you cant talk to me.
Agents dislike
- Angry or frustrated customers “taking it out on them”.
- Repetitive and mundane engagements.
- Lack of tools to do their jobs effectively.
Organisations dislike
- Unhappy customers.
- Unhappy agents.
- High operational costs.
- High transaction costs.
- Inefficiencies.
Would love to hear from you and if you want to learn more – drop me a line here:
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Published by Graham Bunting
I am a highly experienced, energetic, persistent and innovative senior sales professional/sales leader and coach with 25 (plus), successful years of sales and leadership experience, developing and managing sales teams and winning new business with and through partner channels to deliver profitable revenue growth. My default approach is one of clarity, support, openness and flexibility.
I am by nature inquisitive and enquiring and whole-heartedly embrace technology that enhances our experiences. Fun is an incredibly important element of work/life for me, so whilst I am deadly serious about the business of business, I do like to work in an environment that is fun to be in.
I am very much a people person and fundamentally believe that it is the people in an organisation that make it a success or otherwise.
I thrive in teams - creating, developing and galvanising individuals into coordinated teams is my forte, and I love a fast-paced dynamic environment too, where great people challenge and ultimately deliver high-quality results for demanding customers.
I am a passionate advocate for the customer, and hold a firm belief that in the customer economy, World-Class performance is 2table-stakes" to retain (and grow) the customer base. If we get it wrong, we say so quickly and act to rectify it.
I consider myself to be a catalyst – connecting and coordinating people and opportunities. I am a motivator and inspire people to be the best that they can be through coaching and mentoring.
One of my favourite "quotes" is
Life's journey is not to arrive at the grave safely in a well-preserved body. But rather to skid in sideways, totally worn out, with a beer in one hand, shouting "Whoo, what a ride!!"
Views here are 100% my own. https://grahambunting.com/findme/
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