Tag: mobile first

Business

Pinch punch it’s August 1st

The latest in my Punch Punch series of posts, where I attempt to describe what’s going on under the Covid crisis using my finely honed poetry skills, 😜 with a slant on prevailing Customer Experience for us all

Pinch punch it’s August 1st
Lockdown is easing, being reversed

Businesses and offices are now resuming,
Pubs and bars welcoming people consuming

We want to stay safe away from the virus
The isolation however is starting to try us

Inspite of the crisis we’re currently enduring
Technology projects are rapidly maturing.

Agents working hard to service their customers’ needs
Customers queuing because no alternative feeds

Automation is desirable, else customers you’ll lose
Give them digital channels and see what they choose

Access when they need it to check something out
Agents are free when the complex ones shout

Human to human and voice is the best
And intelligent automation for the rest

Almost half will leave you if you don’t improve
This lack of choice and automation will force customers to move

So act right now and give us a call
To serve customers better not the few, but them all.

Business, Customer Experience

Pinch Punch it’s the first of July

This is my third and latest attempt at combining poetry with the #Covid_19 situation and our business engagement with #KoopidAI. I am kind of getting into the swing and hoping it tells a story (It works ok in my head). Here you go (with video link below also)

Pinch punch it’s the first of July
The days and weeks, they just fly by

The lockdown is easing, going back to work
Covid is still with us, but where does it lurk

Businesses are hurting, they’re battered and bruised
The new rules aren’t clear, I’m slightly confused

Pubs begin to reopen, just hear them cheer
We’ll soon be back there socialising with beer

The new normal is the central debate
Businesses are pivoting to keep the books straight

We continue to drive for an improved experience
Automating processes making customers delirious

Agents are freer for the more complex calls
Artificial intelligence catering where complexity is small

Getting Koopid up and running is surprisingly swift
The no code solution is simply a gift

From Monday to Tuesday is all the time we need
A clear map of workflow and we’re up to speed

Whatever your age and whatever your vintage
Digital and Mobile first is the greatest percentage

And there’s no need to rip and replace
Evolving new channels at your own pace

Pinch punch it’s the 1st of July.