The latest in my Punch Punch series of posts, where I attempt to describe what’s going on under the Covid crisis using my finely honed poetry skills, 😜 with a slant on prevailing Customer Experience for us all
Pinch punch it’s August 1st
Lockdown is easing, being reversed
Businesses and offices are now resuming,
Pubs and bars welcoming people consuming
We want to stay safe away from the virus
The isolation however is starting to try us
Inspite of the crisis we’re currently enduring
Technology projects are rapidly maturing.
Agents working hard to service their customers’ needs
Customers queuing because no alternative feeds
Automation is desirable, else customers you’ll lose
Give them digital channels and see what they choose
Access when they need it to check something out
Agents are free when the complex ones shout
Human to human and voice is the best
And intelligent automation for the rest
Almost half will leave you if you don’t improve
This lack of choice and automation will force customers to move
So act right now and give us a call
To serve customers better not the few, but them all.