Solutions for Hospitality

Hospitality – an artificial intelligence powered customer and guest engagement tool that can be deployed in a matter of just days and brings together all of your #Digital channels into one tool for elegant orchestration of amazing Customer Experiences.

Imagine you are visiting a hotel and want to check or amend the booking, or to see what other services are available – what the menu looks like, where to hire a car, and you want to do this whilst sitting on the train – asynchronously via your favourite messaging app – such as WhatsApp (not real time). Well you can by adding Koopid’s SaaS solution as an overlay to your existing infrastructure, and it can be integrated to a multitude of systems via APIs in order to create automated workflows, such as changing bookings, or booking a spa session, a table for dinner tonight. There are endless possibilities and all of this is on a NO CODE platform, meaning that you can if you choose build these experiences yourself on-the-fly, and deploy immediately, and best of all, you can inject your staff into the conversations too if you wish, ensuring a guest never gets lost in automation hell. Shifting to a live chat or a live call is all automated or a guest can elect to chat to a live agent….and if you have a contact centre platform, we can integrate into that too.

Koopid hospitality solution

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