It’s interesting isn’t it how we all have a different perspective concerning technology and its role in work life especially when it comes to interacting with people.
For example there’s a lot of friction caused by technology in the contact centre world, as customers generally hate queueing and certainly dislike a lot of the queueing technology, music and repetitive queue messages. Too much friction and frustration.
It’s probably fair to say that technology is often blamed but is actually rarely at the root, as most often it’s how the technology is implemented and whether it’s a good fit for the problem that you’re trying to solve that is actually the cause.
One high priority action I’d strongly advise is to listen to your customers and examine their behaviour, and this will inform your technology choices to some degree.
Don’t be too quick to blame the technology but certainly do review regularly and take the pulse of your customers regularly. Technology evolves very quickly as do people’s adoption rates and being easy to do business with is a Critical Success Factor for you, and should certainly be one of the key measures you keep your eye on.
I am a highly experienced, energetic, persistent and innovative senior sales professional/sales leader with 25 (plus), successful years of sales and leadership experience, developing and managing sales teams and winning new business with and through partner channels to deliver profitable revenue growth through an approach of clarity, openness and flexibility.
I am by nature inquisitive and enquiring and whole-heartedly embrace any technology that enhances our experiences. Fun is an important element of work/life for me, so whilst I am deadly serious about the business of business, I do like to work in an environment that is fun to be in.
I am very much a people person and fundamentally believe that it is the people in an organisation that make it a success or otherwise.
I thrive in team environments - creating, developing and galvanising individuals into coordinated teams is my forte, and I thrive on a fast-paced dynamic environment, where great people challenge and ultimately deliver high quality results for demanding customers.
I am a real customer advocate and hold a firm belief that in the customer economy in which we live today, World Class performance is the only option to retain (and grow) customers. If we get it wrong, we say so quickly and act to reach a remedy.
I am a catalyst – connecting and coordinating people and opportunities. I am a motivator and inspire people to be the best that they can be through coaching and mentoring.
One of my favourite "quotes" is
Life's journey is not to arrive at the grave safely in a well preserved body. But rather to skid in sideways, totally worn out, with a beer in one hand, shouting "Whoo, what a ride!!"
Views here are my own. https://grahambunting.com/findme/
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