I was thinking about the new month on Friday and always have a race to be the first to say “pinch punch”, especially with my cousin, and I begin to start dreaming about this in context of the current Coronavirus crisis and here’s the result. I hope you like it.
Update .. Added video here https://bit.ly/Trust-Pinch-punch
Pinch punch it’s the 1st of may
The days are flying by, dissolving away
Covid-19 has kept us locked down
And sadly for many they’re wearing a frown
The frustrations are plenty, reaching out for response
Call volumes are soaring, cant meet their wants.
Staff are furloughed, unable to work
They’re being sent home but not to shirk
The questions keep coming, but nobody is there
Automation could help but it’s relatively rare.
Businesses struggling with too few staff
The calls go unanswered, are they having a laugh
Wait times growing lengthy running to hours
We just need something processed to feel empowered
First choice is the smartphone to connect and reach out
But it’s hard to feel valued when you mess us about.
Your site says no contact, you’re all in turmoil
You’re not on your own, we are all going to boil
Nobody is winning, we are all coming last
We need you to help us and please do it fast
Instead of a human perhaps use AI
To automate process with a robotic guy
And when it’s all over, we would embrace IT
Mundane to the robot for access and speed,
And human to human, as its best, we’d accede
Like this:
Like Loading...
Related
Published by Graham Bunting
I am a highly experienced, energetic, persistent and innovative senior sales professional/sales leader with 25 (plus), successful years of sales and leadership experience, developing and managing sales teams and winning new business with and through partner channels to deliver profitable revenue growth through an approach of clarity, openness and flexibility.
I am by nature inquisitive and enquiring and whole-heartedly embrace any technology that enhances our experiences. Fun is an important element of work/life for me, so whilst I am deadly serious about the business of business, I do like to work in an environment that is fun to be in.
I am very much a people person and fundamentally believe that it is the people in an organisation that make it a success or otherwise.
I thrive in team environments - creating, developing and galvanising individuals into coordinated teams is my forte, and I thrive on a fast-paced dynamic environment, where great people challenge and ultimately deliver high quality results for demanding customers.
I am a real customer advocate and hold a firm belief that in the customer economy in which we live today, World Class performance is the only option to retain (and grow) customers. If we get it wrong, we say so quickly and act to reach a remedy.
I am a catalyst – connecting and coordinating people and opportunities. I am a motivator and inspire people to be the best that they can be through coaching and mentoring.
One of my favourite "quotes" is
Life's journey is not to arrive at the grave safely in a well preserved body. But rather to skid in sideways, totally worn out, with a beer in one hand, shouting "Whoo, what a ride!!"
Views here are my own. https://linktr.ee/Grahamattrust
View all posts by Graham Bunting
